Archive for August, 2008

The Hair Biz Stands up Despite a Down Economy

One of the fun things about doing guest television appearances for the networks is getting your hair and make-up done by professionals. Most of the stylists are solo entrepreneurs so in addition to picking up tricks of the trade from them, I also like to ask: “How’s business?” Does the beauty business hold its own in a sluggish economy? Most say, “So far so good.” The reason they say, is because typically their customers aren’t living paycheck to paycheck so they aren’t likely to skimp on personal care services.

To further my research from the network make-up chair, I asked my friend Pete, who owns several salons and has been in the industry for more than 35 years. He concurred with my findings. However, he noted that some customers may stretch the time in between salon visits a little longer when times are tight. For example, if you regularly book salon appointments every four weeks, you might decide to go every five weeks instead.

My informal research reflects the national data on the salon-industry’s vitality. There are some 75,000 beauty salons in the expanding beauty business – a $16 billion industry. When you add an additional 5,000 men’s hair salons and barber shops to the picture; hair care and personal services equals a lot of small business jobs!

A U.S. Department of Labor projection shows that between 2002 and 2012, the salon industry is expected to add 111,090 jobs. By 2012, the industry will include 865,000 workers, a 14.7 percent increase over 10 years. In addition to these numbers, many cosmetologists and stylists choose to be independent contractors renting space from salon owners and managing their own business needs.

So at the end of the day, it seems the salon business weathers an economic downturn fairly well. Personally, I think I’d give up a lot of things before I’d let anyone see the gray hairs sneaking through. How about you?

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Enthusiasm, Passion & Persistence Connect Across Language Barriers

Women business owners from around the world may speak different languages, but there is one commonality that bonds us all together and that is the passion for delivering the very best products and services to our customers. I witnessed this connection first hand at the recent NAWBO conference in Phoenix, Arizona. The event attracted women from around the globe to network and share their enthusiasm, energy and expertise to help each other grow and build their business enterprises.

This is a picture of Renee and me at her booth in Phoenix. By the way, NAWBO’s conference was held at the Biltmore Resort and Spa – a magnificent venue.

Renee Lombardi from Peru was one of the amazing women in attendance. Thirty-eight years ago, Renee had a dream of creating a business providing custom knits and woven clothing incorporating the latest fashion trends in designs most women like and can wear. Today that dream is a reality. Renee is the proprietor, designer and General Director of Tomati’s – a company providing employment for more than 20 families and offering opportunities through an apprenticeship program to become a qualified weaver.

“We, at this company, believe that generating income to our benefit is not everything and that to grow means to have social conscience, proof of which is the formation of the theoretical/practical course called ‘Weaving Dreams’ which we provide at no cost to women artisans of limited resources,” Renee explained.

I’m wearing Renee’s jacket holding my traveling companion, Maxwell, in front of some of the Biltmore Resort and Spa’s beautiful fountains. 

Although I love traveling throughout Mexico and South America, I only speak a few words of Spanish, but language barriers didn’t prevent Renee and I from connecting through the beauty of her clothes. One of her jackets caught my eye while I was making the rounds in the exhibit hall. I walked over to her booth and if the jacket was for sale or display only. Through an interpreter, I learned all the merchandise was for sale. Renee took the jacket off the hanger and encouraged me to try it on.

Well, I put it on and it looked as though Renee had made it just for me. Renee beamed at me and we hugged. “Hermoso. Perfeccione el ataque,” she said which I think means beautiful, perfect fit.

Still beaming with pride, Renee handed me another knit top with a matching skirt to try on as well. The items were not something I would have picked out for myself, but Renee was so excited I slipped into them. Oh my gosh: It was stunning.

Renee’s apparel is now home with me in St. Louis, but in addition to the clothing items, I’ve found a good friend for life. Renee took such pride and pleasure in helping me choose just the right pieces — two women business owners speaking different languages connecting and communicating nonetheless. I’ve been invited to visit Renee in Peru and I may take her up on that one day. In the meantime, I’ve worn the jacket on a number of television programs and I’m sending Renee copies so she can share with her staff.

Click here to see one of the appearances where I wore the jacket.

Watch for SBTV.com’s full coverage of the NAWBO conference coming up, soon. You’ll find NAWBO stories on its NAWBO landing page under the small business organization tab…

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Exercise at Work? 63% of Small Business Owners and Employees Would Exercise Together.

Just about everyone I know wouldn’t mind shedding a few pounds. But staying fit may be as important to your business as it is to your waistline. Believe it or not, according to the Physician and Sports Medicine journal, it costs about three $330 per year in direct medical expenses for each inactive employee on your team — including you. That’s just about a dollar a day.

By the way, that doesn’t include indirect medical costs such as workers’ compensation claims or the loss of productivity when you or an employee is technically at work, but less focused because of an illness or injury. Want to check out how well your business is doing. There’s a resource available called the Physical Inactivity Cost Calculator. The calculator uses the latest research available that includes medical costs, workers’ productivity and workers’ compensation fields. See how your business compares.

Armed with this information, and realizing small businesses are time and resource constrained, I wondered if business owners and their employees would be willing to exercise together.

So we ran a poll on SBTV.com’s homepage asking the question: Would you feel comfortable working out with your co-workers? Sixty three percent of 617 respondents said yes. Thirty-two percent said no and three percent aren’t ‘interested in exercise at all.

What do you think? Any good suggestions for incorporating a wellness or exercise program into your small business?

I bought a treadmill on eBay for my office early this year. I thought I could walk on it several times a day for 10 or 15 minutes just to relieve a little stress. So far, I’ve been on it a total of four times. Not a very impressive track record.

I am interested in hearing your thoughts. Also, currently on SBTV.com’s homepage you’ll find a poll asking whether your business has a wellness program. Let us know.

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Everybody’s Buzzing About Bartering. I’ve Been Talking About it For Years.

Bartering is big business these days. Everybody’s buzzing about it. The New York Times did a story. Good Morning America had a special segment on it. I’ve also done several television appearances explaining how bartering works and how it can help you manage your cash flow. Click here to see one of the more recent programs on  Fox 2, KTVI.

It makes sense that bartering would increase in popularity during an economic downturn. Small businesses everywhere are feeling the impact of the slow economy. But I’ve been talking about the benefits of bartering for small businesses for years. Why? First, because I understand how strapped small businesses are when they are getting started and barter arrangements can be an excellent way of getting goods and services without shelling out money or going into debt.

But also, when I was growing up, I saw people barter with my family’s business (a funeral home) to pay for our services. We got everything from a side of beef, to carpentry work, to a pick-up truck. Yes, the 1971 Ford pick-up – three on the column, no power-steering, no radio, no add-ons at all – now sits in my garage. I keep it because it’s the car I learned to drive with and it holds a lot of fun teenage memories.

The barter system has been flourishing in this country for centuries, but it has seen an uplift in activity since about 1982. It’s currently one of the fastest-growing economic segments. Last year, approximately $18 billion dollars in goods and services were bartered. The International Reciprocal Trade Association estimates about two-thirds of the companies listed on the New York Stock Exchange do more than $14 billion in barter annually. It clearly is big business.

Bartering can take place informally, much like what occurred in my family’s business. However, there are more structured ways to barter for goods and services through barter clubs or exchanges. These organizations allow individuals and companies to exchange goods and services for barter credits that can be cashed in for a particular item or service. For example, a dentist does work for a lawyer, both of whom are members of the same exchange club. The dentist earns barter credits which are deposited in his/her account for doing the work. The dentist can then use those credits to purchase new office equipment or advertising space in a magazine. Some barter exchanges have brick and mortar stores where members can shop for the items they wish to purchase with their barter credits.

Bartering has also exploded on the Internet. There are quite a few online sites for bartering deals only. One of the most popular sites is SwapTree. SwapTree operates much like eBay except of course no money is involved. Here is the site’s description: Swaptree is a new and innovative way for people to easily trade the books, cds, dvds and video games they are finished with, for the ones they want, all for free.  With swaptree, your collections stop gathering dust and can be used to acquire other items you want.  By offering to trade a single item, you can choose from thousands of books, dvds, cds, and video games that you can receive in exchange.  Best part: everything is free, you only pay shipping.

Another popular site is Tradeaway.  According to information on its site, Tradeaway provides the means for a business/person to acquire goods or services through a medium where cash is not a requirement for a transaction to take place. Now, items such as raw land and luxury condominiums can quickly trade hands through the patent pending innovations of Tradeaway. Believe it or not, you can even find livestock on the site.

So the next time you’re worried about how you can get that new printer or find someone to design your new logo, look for barter opportunities. Personally, I’m searching for a shoe store who wants to trade shoes for advertising on SBTV.com. Okay – my male partners probably won’t like that idea too much. But who knows, they might look cute in stilettos.

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